Terms of Service

1. Introduction

Welcome to Family Centre. These Terms of Service ("Terms") govern your access to and use of the Family Centre website, including any content, functionality, and services offered on or through familycentre.com (the "Website"). By using the Website you accept and agree to be bound by these Terms. If you do not agree, do not use the Website.

2. Intended Users & Eligibility

The Website and these Terms are intended for customers, visitors, and potential customers of Family Centre. The Website is intended for users who are at least 18 years old. By using the Website, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts in Nepal.

3. User Accounts

When you create an account, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activity on your account. Please notify us immediately of any unauthorized use or security breach.

We may suspend or terminate accounts that violate these Terms or applicable law.

4. Products, Pricing & Payment

4.1 Product Information

We strive to display product images, descriptions, colors, and specifications accurately. However, display devices vary and some differences may occur.

Product descriptions, images, specifications, and prices are subject to change without notice. Any errors in pricing or description may be corrected by us at our discretion.

4.2 Prices

All prices on the Website are displayed in Nepalese Rupees (NPR). The symbol for Nepalese Rupee used on the site is ₹. If other currencies are displayed for convenience, such conversions are indicative only. The final charge and transaction will be processed in Nepalese Rupees unless we specifically state otherwise.

4.3 Payment

We accept the payment methods displayed on our Website. You authorize us to charge the amount for the products and any applicable taxes, shipping, and handling charges. In the event of a payment or pricing error, we reserve the right to cancel orders or request payment of the corrected amount.

5. Orders, Shipping & Delivery

Orders are subject to acceptance and availability. Shipping schedules are estimates only and may be affected by carrier delays or force majeure events. Title and risk of loss for items purchased pass to you on delivery to the carrier unless otherwise specified.

Clicking product or category links may open new tabs or navigate you to third-party pages. External sites linked from our Website are not under our control and we are not responsible for their content or practices.

6. Returns, Refunds & Claims

We comply with applicable consumer protection laws of Nepal and the rules that govern e-commerce transactions. For product returns and refunds: please refer to our Refund & Return Policy page for complete details on eligibility, process, and timelines.

7. Intellectual Property Rights

The Website and all content (text, images, graphics, logos, icons, audio, video, data compilations, and software) are owned by Family Centre or its licensors and are protected by intellectual property laws. You may not copy, reproduce, republish, upload, post, transmit, or distribute in any way any material from the Website without our prior written consent.

8. Prohibited Uses

You may use the Website only for lawful purposes. Prohibited uses include:

• Violating applicable laws or regulations;
• Exploiting, harming or attempting to exploit or harm minors;
• Uploading or transmitting unlawful or infringing material;
• Sending spam or unsolicited communications;
• Impersonating Family Centre or other persons; or
• Any conduct that restricts or inhibits others' use of the Website.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Family Centre, its affiliates, licensors, service providers, employees, and directors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the Website.

10. Indemnification

You agree to defend, indemnify and hold harmless Family Centre, its affiliates, licensors, service providers, and each of their respective officers, directors, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misuse of the Website, or your violation of applicable law.

11. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of Nepal. You agree that Nepalese courts, including the specialized consumer dispute forums and the Consumer Court, shall have jurisdiction to resolve disputes arising from these Terms or your use of the Website.

Note: Nepal has a Consumer Protection Act and recent E-commerce legislation which establish consumer rights, remedies, and specialist forums for consumer claims. You may pursue consumer remedies in the appropriate Nepalese forum.

12. Changes to the Terms

We may update these Terms from time to time. We will post the updated Terms with a new "Last Updated" date. Your continued use after posting constitutes acceptance of the changes.

13. Contact Information

For questions about these Terms or to make a consumer claim, contact:

14. Careers

Family Centre may post job openings on our Website or third-party sites. Family Centre does not charge any fee to apply for employment. If there are no current vacancies, we will state "No jobs available". Any job-related notices that require payment from applicants are not authorized by Family Centre — do not respond and report suspicious job adverts to us.

15. Other Provisions

If any part of these Terms is found invalid or unenforceable by a court of competent jurisdiction, the remainder of the Terms will continue in full force and effect.